The purchase of any travel services offered by CAPTAIN KOMODO constitutes a contractual arrangement between you and CAPTAIN KOMODO, and represents your acceptance of CAPTAIN KOMODO Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
1. Payment method and transaction:
In order to confirm your booking, a 50% prepayment is required. Payment can be done through our WISE link that will be sent by e-mail (Visa or Mastercard) or bank transfer within Indonesia.
A reservation is not booked until the completed deposit of 50% (or as otherwise agreed) has been received.
For the bookings made less than 10 days before the departure, we request the full amount.
The balance will have to be received maximum one week before the departure by transfer.
We reserve the right to alter prices in accordance with any major changes in cost (for example, fuel) that may occur between the time of the booking and the time of departure.
2. Refund and cancellation policy:
– If the booking is cancelled, from the client, more than 90 days before departure, a full refund will be provided.
– If the booking is cancelled, from the client, less than 90 days before departure, no refund will be provided.
– If the booking is cancelled, from the client, less than 7 days before departure, the client will be subjected to 100% of total booking.
– All refund must be minus less bank fees.
Note. We do realise that unforeseen circumstances may arise meaning that you have to cancel your cruise. With this in mind, we strongly advise that you take out appropriate comprehensive Holiday/Accident Cancellation Insurance when you book.
3. No show:
– In case of No show, at the agreed time and meeting point, no refund will be provided and the cruise will be cancelled. No show guests will be subjected to 100% of total booking.
4. Force majeure and unpredictable acts of man:
CAPTAIN KOMODO reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or
unavoidable acts of man (i.e. war, riots, strikes etc.). In the event of this happening, we will advise you at the earliest
possible date.
CAPTAIN KOMODO reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer at the
earliest possible date. We shall arrange replacement vessel as an alternative solutions base on the price which being paid to
us. If we fail to provide the replacement as conduct, we will full refund the payment we have received.
5. Park entrance fees:
Park entrance fees are not included in the price and will be claimed at check-in.
6. Illness, accidents, or incident:
Our company cannot be held accountable in any form for illness, accidents, or incident and their consequences that our clients undergo for the duration of the trip.
7. Travel insurance:
Client must take out suitable travel insurance in order to take part in a tour organized by CAPTAIN KOMODO. CAPTAIN KOMODO doesn’t provide any insurance. Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
8. Delays:
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. CAPTAIN KOMODO is not liable if there is any change to the flight schedule. CAPTAIN KOMODO is not responsible for any losses suffered if client delayed and misses any flight.
9. Date Change:
The date change of a cruise will be considered as a cancelation and a new booking will need to be made. The cancellation fees are applicable (see point number 2).
10. Itinerary:
We reserve the right to vary the cruise in any way we consider preferable due to adverse weather or any other conditions. It is a fundamental booking condition that taking part in this sort of holiday/cruise that there is an element of cruise flexibility. The itineraries stated on our website and literature are indicative only and not a guarantee that a particular route will be followed or place reached. You acknowledge and accept that delays and alterations and any resulting inconvenience and discomfort are possible where unforeseen circumstances arise. CAPTAIN KOMODO and the skipper, reserve the right to vary the holiday/cruise in any way we consider prudent due to adverse weather or any other conditions. All decisions regarding the safety of the vessel and those on board rest with the skipper, and you accept that the decision of the skipper in respect of any such matter shall be final.
11. Technical difficulties:
In case of technical difficulties prior to departure, CAPTAIN KOMODO is entitled to a half day of services with their technicians. If it takes longer, the customer will be entitled to request a compensation for the time lost.
12. Bad behavior and health condition:
CAPTAIN KOMODO reserve the right to cancel a cruise, with no refund, of one or multiple clients if the crew or cruise director feel that the behavior or the health condition of one or multiple clients can impact the cruise and its safety.
13. Damage or lost:
CAPTAIN KOMODO do not accept responsibility for loss of or damage to passengers’ personal belongings, property or valuables whilst onboard or in transit, so please check your own household insurance policy to make sure that you are adequately covered in this respect.
14. Marine Fuel Increase
CAPTAIN KOMODO reserves the right to charge a fuel supplement without prior notice should the price of marine fuel increase above 20%. In the event a fuel supplement is charged, CAPTAIN KOMODO will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The maximum charge is capped at 200 000 IDR per passenger per day. If the marine fuel increases above 50% we reserve the right to adjust the charge.
15. Complaints
In the unlikely event that you have a complaint please report it to us as soon as possible so that we may deal with it promptly and hopefully, to your satisfaction.
