The purchase of any travel services offered by CAPTAIN KOMODO constitutes a contractual arrangement between you and CAPTAIN KOMODO, and represents your acceptance of CAPTAIN KOMODO Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.
- Payment method and transaction:
In order to confirm your booking, a 50% prepayment is required. Payment can be done through our TRANSFERWISE link that will be sent by e-mail (Visa or Mastercard) or bank transfer within Indonesia.
Until the payment is received, the requested dates remains available for other bookings.
- Refund and cancellation policy:
– If the booking is cancelled, from the client, more than 90 days before departure, a full refund will be provided.
– If the booking is cancelled, from the client, less than 90 days before departure, no refund will be provided.
– If the booking is cancelled, from the client, less than 7 days before departure, the client will be subjected to 100% of total booking.
– All refund must be minus less bank fees.
- No show:
– In case of No show with no notice, at the agreed time and meeting point, no refund will be provided and the cruise will be cancelled. No show guests will be subjected to 100% of total booking.
- Force majeure:
CAPTAIN KOMODO declines all responsibility in case of a cruise cancelation due a to force majeure event such as (but not limited to) extreme weather condition, accidents, fog, strike, earthquake, volcano, tsunami, … the clients will not be entitled to any compensation for the loss of the tour.
If the tour is delayed by force majeure events, the clients will not be entitled to any compensation for the partial loss of the tour. CAPTAIN KOMODO will not refund or compensate the delayed time but will propose to extend the cruise upon availability.
In case of a technical reason cancelling the departure, delaying the departure more than 3 hours, or cancelling during the cruise, the client will be entitled to a refund proportional to the affected cruise cost and/or replacement solution that can still offer CAPTAIN KOMODO‘s guests an equivalent experience (decision and appreciation up to the management and availabilities).
- Park entrance fees:
Park entrance fees are not included in the price and will be claimed at check-in.
- Illness, accidents, or incident:
Our company cannot be held accountable in any form for illness, accidents, or incident and their consequences that our clients undergo for the duration of the trip.
- Travel insurance:
Client must take out suitable travel insurance in order to take part in a tour organized by CAPTAIN KOMODO. CAPTAIN KOMODO doesn’t provide any insurance. Client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
- Delays:
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. CAPTAIN KOMODO is not liable if there is any change to the flight schedule. CAPTAIN KOMODO is not responsible for any losses suffered if client delayed and misses any flight.
- Date Change:
The date change of a cruise will be considered as a cancelation and a new booking will need to be made. The cancellation fees are applicable (see point number 2).
- Itinerary:
The original itinerary can be change at any time, following weather and tide conditions. This is at the discretion of the Captain and CAPTAIN KOMODO is not liable for any compensation in case of the original itinerary is not respected.
- Technical difficulties:
In case of technical difficulties prior to departure, CAPTAIN KOMODO is entitled to a half day of services with their technicians. If it takes longer, the customer will be entitled to request a compensation for the time lost.
- Bad behavior and health condition:
CAPTAIN KOMODO reserve the right to cancel a cruise, with no refund, of one or multiple clients if the crew or cruise director feel that the behavior or the health condition of one or multiple clients can impact the cruise and its safety.
- Damage or lost:
CAPTAIN KOMODO is not liable in case of any damage or lost occurred to any belongings of the client.
